Your privacy is important to us and we take the responsibility of handling your personal information very seriously. Our Privacy Policy describes this in detail:

How we collect and handle your personal information; how you can access and correct your information, and how you can complain about a breach

This Privacy Policy applies to the services offered by ETSI Consulting (ABN 94 629 797 155).

Statement of Confinement

ETSI Consulting is committed to protecting your privacy and any personal information we collect. ETSI Consulting complies with the Privacy Act 1988 (Cth). This policy explains how we may collect, use, disclose and otherwise handle personal and sensitive information.

ETSI Consulting is committed to safeguarding personal privacy. It recognises that individuals have a right to control how their personal information is collected and used. Providing personal information is an act of trust and it is taken seriously. Unless given consent to do otherwise, ETSI Consulting will only collect and use personal information as set out below.

For the purposes of this Privacy Policy personal information may mean some or all of the following: a client’s name, contact details, bank account and/or credit card details, employment details, payment history and sensitive information.

Collecting Personal Information

ETSI Consulting will not collect or monitor any personal information about any individual without their consent. The only personal information collected is what is provided voluntarily by a client or prospective client.

We collect personal information primarily to enable us to provide clients with our services. ETSI Consulting will not disclose, give, lend or sell any of the information you choose to provide with any third party without your expressed written consent. We may use the information you provide to inform you of programs, free offers and other activities within ETSI Consulting only.

You only need to identify yourself by a first name when you deal with us ( e.g. to find out more about the services or programmes offered at ETSI Consulting).

When a program or session is purchased, personal information will be requested in order to provide the requested service, provide updated information, and advise of other ETSI Consulting services which may

be of interest. You are not obligated to provide personal information, however failure to do so may result in ETSI Consulting being unable to provide services or products to you.

Personal information is collected directly from clients or potential future clients when they personally register their interest in ETSI Consulting. This needs to be done online via our website or personally to the owner of ETSI Consulting during a live conversation over the internet.

Collecting Sensitive Information

For the purposes of this Privacy Policy sensitive information means any information a client has disclosed to us about their physical and mental health, their life circumstances, their relationship status and their well being.

Sensitive information will only ever be used for providing the highest quality services to clients. Such information will not be used or disclosed for any other purposes without consent, except in exceptional cases when disclosure may be required by law or is necessary to protect the rights or property of any person, or to lessen a serious threat to a person’s health or safety. For the purposes of this Privacy Policy sensitive information is a subset of personal information.

Use Of Tracking Technologies

ETSI Consulting may use tracking technologies such as cookies or web beacons to make use of the website and services as convenient as possible. Cookies are pieces of information that a website transfers to a computer’s hard disk for record keeping purposes. Web Beacon is a technical method that sends information related to the access to websites, when you browse websites, open or preview an HTML-formatted email. Most web browsers are set to accept tracking technologies such as cookies or web beacons. These tracking technologies do not themselves personally identify users, although they do identify a user’s browser. These tracking technologies allow ETSI Consulting to monitor the ETSI Consulting website, and to record how many people are using the different parts of the site. It is possible to set the browser to refuse tracking technologies such as cookies or web beacons, however, this may limit the services provided by ETSI Consulting’s website.

Using And Disclosing Your Personal Information

Personal Information will be used for the following primary purpose:

• To fulfil obligations according to the client’s program and/or any other contract between him/her and ETSI Consulting;
• To render services according to the client’s program agreement;
• To provide information about ETSI Consulting’s products, services and/or special offers to clients;
• To obtain opinions or comments about programmes and/or services from clients;
• To record statistical data for marketing analysis from

ETSI Consulting may employ an IT consultant to assist with management of ETSI Consulting’s website and email list management. This third party will only have access to the email addresses to perform their specific function. They cannot use that information for other purposes.

ETSI Consulting recognises the trust with which individuals provide personal information, and such information will not be used or disclosed for any other purposes without consent, except in exceptional cases when disclosure may be required by law or is necessary to protect the rights or property of any person, or to lessen a serious threat to a person’s health or safety.

Contact By ETSI Consulting

ETSI Consulting does not send advertising information without obtaining prior consent. If a client receives communications from ETSI Consulting which they do not wish to receive, they may change their options or unsubscribe by clicking on the Unsubscribe link on the email or send an email here.

Individual’s Right Of Access

Individuals have the right to review, amend or delete personal and/or sensitive Information that may be recorded by ETSI Consulting. Information may be reviewed, amended or deleted by request.

A request may be made to delete personal and/or sensitive information, and all reasonable steps to delete the information will be made, except where it is required for legal reasons. Deletion of information may result in ETSI Consulting being unable to sell programmes directly and/or provide certain services including follow-up checks after the program has ended.

Storage And Security Of Personal And/Or Sensitive Information

ETSI Consulting takes all reasonable steps to keep secure personal information recorded and to keep this information accurate and up to date. The personal information is stored on secure servers if in digital format, or in locked areas if in hardcopy format. We destroy or de-identify personal information we no longer need wherever possible.

Problems, Queries Or Complaints

For further information regarding this Privacy Policy or to make a complaint about the steps taken by ETSI Consulting to protect your personal information or privacy, please contact ETSI Consulting by emailing admin@etsi.com.au. We will investigate any complaints received in writing and do our best to resolve them as soon as possible.

If you are not satisfied with the result of your complaint to us, you can refer your complaint to the:

Office of the Australian Information Commissioner Phone 1300 363 992

Post GPO Box 5218, Sydney NSW 2001

Online Form: www.oaic.gov.au (Privacy Complaint Form). ETSI Consulting reserves the right to review, amend, update and change this Privacy Policy from time to time to reflect its practices and obligations. Any changes will take effect when they are made or posted on our website www.etsi.com.au .